Customer Care
Privacy Policy
How DonaGracci collects, uses and protects your personal information.
Overview
This Privacy Policy explains how DonaGracci ("we", "us") collects, uses and shares personal information when you visit our website or make a purchase.
Information we collect
We collect information you give us directly, information created when you place an order, and limited technical information collected automatically when you use the site.
Information you provide
When you contact us, subscribe to emails or write a product review, we collect the details you share, such as your name, email address, message, review text, rating and any photos you choose to upload. Published reviews show the name you enter.
Order and transaction information
When you place an order we collect your name, email address, shipping and billing addresses, phone number if provided, the items purchased and order history, so we can fulfil and support your order.
Device and technical information
Like most websites, we and our service providers automatically receive technical data such as your browser type, device, IP address, pages viewed and referring site.
Cookies and similar technologies
We use cookies and browser storage to keep essential features working, such as your shopping cart and recently viewed items. You can control cookies in your browser settings, but disabling them may affect how the store works.
Analytics and advertising
We may use analytics to understand how the site is used and to improve it. If we use advertising or analytics partners, they may collect information about your activity through cookies in line with their own policies.
How we use information
To process and deliver orders, handle returns and refunds, respond to your questions, display reviews, prevent fraud, improve our store, and, if you have opted in, send marketing emails.
Service providers
We share information only with providers who help us run the store, such as our e-commerce and checkout platform, payment processors, shipping carriers, email and hosting services. They may use it only to provide those services.
Payment processing
Payments are handled by secure third-party payment processors during checkout. We do not store your full card details.
Data retention
We keep order information for as long as needed to fulfil orders and meet our legal, accounting and tax obligations, and other information only for as long as it is useful for the purposes above.
Marketing communications
We send marketing emails only if you subscribe. Every marketing email includes an unsubscribe link, and you can also ask us to remove you at any time.
Your privacy rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to certain uses. To make a request, email support@donagracci.com. We may need to verify your identity before responding.
International customers
Our service providers may process information in countries other than your own. Where required, we rely on appropriate safeguards for these transfers.
Children's privacy
Our store is not directed at children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.
Contact
Questions about this policy or your data: support@donagracci.com.