Customer Care
Shipping Policy
Orders are processed in 3-4 business days, then delivered by standard tracked shipping where the carrier supports it.
Processing: 3-4 business days
The time we need to check, pack and hand your order to the carrier. It does not include transit.
Delivery: after dispatch
Transit time starts once your order leaves us and depends on your destination (see the table below).
Free shipping over $99
Orders that qualify ship free. Any other shipping cost is calculated and shown at checkout before you pay.
Estimated delivery after dispatch
| Destination | Estimated transit time |
|---|---|
| United States | 6-10 business days |
| United Kingdom | 4-6 business days |
| Germany | 5-8 business days |
| Australia | 6-10 business days |
| Canada | 8-15 business days |
| South Korea & Japan | 8-15 business days |
| Europe | 6-10 business days |
| Rest of World | 12-22 business days |
Transit windows are estimates provided by our carriers, not guarantees. Customs checks, peak periods and weather can add time. These windows are added to the 3-4 business days processing time.
Processing time
All orders are processed within 3-4 business days (excluding weekends and holidays). Processing can vary slightly by product, and orders with several items may ship in separate parcels.
Shipping costs
We offer standard shipping only. The exact shipping cost, if any, is shown at checkout before you complete your order, including when your order qualifies for free shipping.
Tracking
Once your order is dispatched you will receive an email with a tracking link where the carrier supports it. Tracking can take up to 24 hours to activate.
Delays
Carriers, customs checks, peak seasons and weather can occasionally add time beyond the estimates above. If your parcel seems stuck, contact us with your order number and we will look into it with the carrier.
Incorrect or incomplete addresses
Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible. We can update the address before your order is dispatched, but not after.
Lost or delayed packages
If your tracking has not moved for several days, or your parcel is marked delivered but you cannot find it, check with neighbours and any safe place noted by the carrier, then contact us with your order number so we can open an investigation with the carrier.
International orders and customs
Orders shipped outside the country of dispatch may be subject to import duties, taxes or customs fees set by the destination country. Any such charges are determined by local authorities and are not controlled by us.
Questions about your shipment
Email support@donagracci.com with your order number, or use our Contact page, and our customer care team will help.