Customer Care
Track Order
Find your parcel in a couple of clicks.
How to track
- 1
Open your dispatch confirmation email.
- 2
Select the tracking link inside it.
- 3
Follow the carrier's tracking page for live status.
If something looks wrong
No dispatch email
Your order may not have shipped yet. Check your spam folder, then contact us with your order number.
Tracking not moving
Tracking can pause between carrier scans. Contact us if there's no movement for several days.
Marked delivered, not received
Check with neighbours and any safe place noted by the carrier, then get in touch.