Customer Care
Terms of Service
The terms that apply when you browse or buy from DonaGracci.
Online store terms
By using this website or placing an order, you agree to these Terms of Service. Please read them carefully. If you do not agree, please do not use the store.
Products and availability
All products are subject to availability. We may limit quantities, discontinue products or update the collection at any time.
Product information
We aim to show colours, measurements and details as accurately as possible, but colours may look different depending on your screen, and minor variations can occur. Please check the size information on each product page.
Pricing
Prices are shown in the store currency and may change without notice. The price shown at checkout at the time you place your order is the price that applies.
Orders
Placing an order is an offer to buy. We may refuse or cancel an order, and issue a full refund, if an item is unavailable, incorrectly priced, or if we suspect fraud or misuse.
Payments
Payments are processed securely at checkout by third-party payment providers. By submitting payment, you confirm you are authorised to use the payment method.
Shipping
Orders are processed within 3-4 business days and then shipped. Delivery estimates are not guarantees. Full details are in our Shipping Policy.
Returns and refunds
You may request a return within 30 days of delivery, subject to the conditions in our Returns & Refund Policy.
Cancellations
Contact us as soon as possible if you want to cancel. Orders can be cancelled before they are processed or dispatched.
Intellectual property
All content on this site, including text, graphics, logos and imagery, belongs to DonaGracci or its content suppliers and may not be copied or reused without permission.
Third-party services
The store relies on third-party services such as checkout, payments and shipping. Links to third-party websites are provided for convenience, and we are not responsible for their content or practices.
Prohibited uses
You may not use the site for any unlawful purpose, to interfere with its security or operation, to submit false information or reviews, or to infringe the rights of others.
Errors and inaccuracies
Occasionally the site may contain errors in descriptions, pricing or availability. We reserve the right to correct them and to update or cancel orders affected by them.
Limitation of liability
To the fullest extent permitted by law, DonaGracci is not liable for indirect, incidental or consequential damages arising from your use of the site or products. Our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under applicable consumer law.
Changes to these terms
We may update these terms from time to time. The version posted on this page applies to your use of the site from the date it is posted.
Contact
Questions about these terms: support@donagracci.com.