Returns & Refund Policy

At a glance

Return window

You can request a return within 30 days of receiving your order.

Eligibility and item condition

To be eligible, items must be unworn, unwashed and unused, in the same condition you received them, in their original packaging and with tags attached. You will need your order confirmation or receipt as proof of purchase.

How to request a return

1. 1

   Email support@donagracci.com within 30 days of delivery with your order number, a photo of the item and the reason for the return.

2. 2

   Wait for our confirmation email with return instructions. Items sent back without prior confirmation cannot be accepted.

3. 3

   Pack the item in its original packaging with tags attached and send it back as instructed.

4. 4

   Keep your proof of postage until your refund is confirmed.

Return shipping

We will confirm the return address and any return shipping details in our approval email. Please do not send items to an address that has not been confirmed by us.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method. Your bank or card provider may take a few additional business days to show the refund.

Exchanges

Exchanges depend on stock availability. Contact us with your order number and the size or item you would like, and we will let you know if it can be arranged.

Damaged, defective or incorrect items

If your item arrives damaged, defective or is not what you ordered, contact us as soon as possible with your order number and a photo of the item so we can make it right.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can cancel orders that have not yet been processed or dispatched. Once an order has shipped, it follows the returns process above.

Sale items

Sale items follow the same 30-day window and condition rules unless a product page states that a piece is final sale.

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