Customer Care
Returns & Exchanges
How to send something back and what to expect.
Placeholder copy, replace with DonaGracci's confirmed policy. The policy shown at checkout always takes precedence.
Return in three steps
- 1
Contact customer care at support@donagracci.com with your order number and the items you want to return.
- 2
Follow the return instructions we send you and repack the items with tags attached.
- 3
Send the parcel back and keep your proof of postage until the refund is confirmed.
At a glance
| Topic | Detail |
|---|---|
| Return window | See the return policy shown at checkout |
| Condition | Unworn, unwashed, with original tags attached |
| Refund method | Back to the original payment method |
| Exchanges | Subject to stock, contact us to arrange |
Confirm each of these against DonaGracci's official policy before publishing.